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General What domain names do you support? What is SSH? Can we add services as we grow and need them? How do I setup SSH/Telnet software? What software do you run? Can I have cron jobs? Why can't I create sub-domains? Do you have Front-Page extensions? My site won't come up or is slow, what's wrong? How do I protect my directories with a password/and do you support .htaccess? How do I upgrade my account? Do you have a database system? What is Virtual Hosting? Where are my raw log files? Do you provide shell/telnet support? How do I obtain my website statistics? Why aren't my pages updating when I upload? Can I modify MIME types? Do you offer Server Side Includes (SSI)? Pre-Sales Questions How soon will my account be setup and ready to use? Is there a minimum time contract/commitment required? How many virtual hosting accounts are located on each server? What if my site breaks your "acceptable usage policy" rules? Are eggdrop bots allowed? Why doesn't Cybersolution.biz offer phone support? Do you offer Ecommerce or a shopping cart program? Can I resell space within my own account? Do you offer 24/7 technical support? Why don't you offer "unlimited bandwidth"? Can I have Warez, Appz, Serialz and or commercial software on my homepage? Does my website get a control panel? What is your connection speed and hardware/software like? What kind of Technical Support do you provide? What is your policy on SPAM? Can I order even though I do not live in the US? Why should I host my web site with Cybersolution.biz? I've seen web hosting cheaper than yours, what's the deal? How long does it take for me to get my money back if I want to cancel? Do you support Macintosh systems? Are you a reseller of a larger Web hosting company? Why do I need a static/dedicated IP address? Do you offer a money back guarantee? Do you offer an uptime guarantee? Ok, I'm convinced, how do I transfer my domain name to Cybersolution.biz without downtime? What are Domain Pointers? Can I host an XXX/adult site? Will I have unlimited access to update my pages? What happens if I do not like your service? What are your server specifications? How long does it take to get my domain working? Can I transfer existing domain name to Cybersolution.biz servers? Do you offer password protected directories? Domain Name Questions Who owns the domain name if I purchased it through you? Why can't I create sub-domains? What can I expect if I am transferring a domain name to Cybersolution.biz? What is a NIC handle? Can I have multiple domain names pointed to my current website? What is a domain name? Is there any charge to transfer my domain name to Cybersolution.biz? Will I be able to access my domain name with or without the 'www.'? How do I transfer my domain name to CyberSolution.biz? Do I need a domain to host a site with Cybersolution.biz? How long does it take before my domain name is active? Who is InterNIC? How do I contact InterNIC? Can I have additional domain names pointed to a subdirectory on my account? Where should I register my domain name? Billing & Payment Is there a grace period? How do I cancel my account? Why was I charged this? How can I pay? How will I be charged if I upgrade or downgrade? How can I Submit new credit card information for my account? When is my payment due? I have billing questions regarding my account, who should I contact? What do I do if my account is already deactivated? Uploading / FTP How do I access a file on my Anonymous FTP site from my web browser? What FTP software should I use and where do I get it? How do I create/access my secondary FTP accounts? What is "CHMOD" and what does those numbers mean? How do I access my Control Panel? How do I create an FTP account for a user? How do I upload my website using MS FrontPage? What directory do I upload my CGI scripts to? How do I upload my website using Cute FTP? I've uploaded my files but my site is not coming up in my browser? What is FTP? How do I setup Anonymous FTP? Files are uploaded, but I still see your welcome page? I use another product. Is it compliant with your servers? I uploaded a new version of a file, but I still get the old one? I am getting stuck trying to upload, what do I do? How do I access my main FTP account via a web browser? How do I upload my website using WS_FTP? CGI Scripts & Databases How do I create a mySQL User and grant them permission to a certain database? Can you help me troubleshoot my script? What is PHP? Why Does My CGI script give me a Permission Denied Error? What is the path to ...? How do I manually backup my database via ssh/telnet? What is CGI? Do you allow CGI to run on your servers? Where can I put my CGI scripts? What version of PHP are you running? Can I use the Ultimate Bulletin Board (UBB) forum on my site? How do I set permissions with WS_FTP? Why am I getting a 403 Forbidden Error? Where can I learn how to use it? How do I setup Hit Counters, Guestbooks, etc? What version of mySQL are you currently running? How do I manually backup my db via phpmyadmin? What is the exact physical path to your root directory on the webserver? What permissions should I use? How to I create a MySQL Database? I am unable To Delete CGI Related Files... I keep getting a 500 Internal Server Error. Why? Where do I put scripts? How do I use formmail? Why doesn't my CGI work? What version of Perl are you running? How do I use mySQL to create & maintain databases, tables, etc? How do I move around in Telnet. What are some UNIX commands? How can I troubleshoot an "Internal Server Error"? What are the basics of installing scripts? Email Questions How do I setup Auto Responders? You offer unlimited E-mail aliases, what does that mean? How do I configure my "Catch All" Address? How do I check my Emails? What is the difference between POP3 and Forwarding? Can you forward all my email to a separate email address? If so, how do I do it? How do I block SPAM messages? How do I check my e-mail through a web browser (webmail)? How come I can't send mail? What do I use for my SMTP? I have a mailing list, how many emails can I send out? Can I change my own MX Records? I still can't send email. What's wrong? Is my Email setup? How much space do I have for my POP Accounts? How do I create additional POP accounts and Email forwarding? How do I setup Email account with Outlook Express? Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com? Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server? Do you support Everyone.Net? How do I check my email through eudora or netscape mail? MS FrontPage Can I use FTP to upload my files when I have FrontPage Extensions? Can you help me with FrontPage problems? Should I use my FTP account if i have Frontpage Extensions installed? Will using FTP corrupt my FrontPage Extensions? How do I publish with FrontPage 2000? Do you support FrontPage 2002? Why does FrontPage just hang when establishing a connection to my account and then times out? What are FrontPage Server Extensions? How do I create a guestbook with FrontPage? How do I prevent FrontPage from uploading several large files that are already on the server? How do I activate my FrontPage extensions? Will Frontpage forms work? Can I use cgi-scripts when FrontPage extensions are installed? Multi-Hosted Domains How do I create an additional domain on my Multi-Hosted account? What are Multi-Hosted Domains? Important details about multi-hosted domains.. How do I add an FTP Account for my additional domain? Why can't I create sub-domains? Real Audio/ Video How do I get around not having "bandwidth negotiation"? You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files? Where can I learn more about Real Audio and Video? Do you have Real server installed? How do I setup real audio streaming? What are some of the special features of the RealServer? What software do I use to create Real Audio and Video files? Secure Server Setup What is a digital key? What is a certificate? Why do my pages load more slowly when I use SSL? Can you recommend a good merchant provider? Low-Cost Startup Merchants: How should I access my information through SSL? Do I need an SSL Account? General Merchants: I can't get SSL to work with my frame pages. Why? Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol? Why do I get the message 'some items are insecure'? Can I access my secure pages as https://www.mydomain.com/ Where should I get my own Secure Certificate? What is SSL? Do you offer SSL (secure server access)? What do I need to do to accept credit card payments? What's the difference between using my own certificate and using your shared one? Can I transfer a SSL certificate to you? I want my own SSL certificate. Tell me the steps involved! Reseller Hosting What is to prevent my clients from moving directly to you? How are accounts billled under the Reseller Program? What if one of my clients break your "acceptable usage policy" rules? Who provides technical support? How do I upgrade an account to an IP account? Will my clients find out about CyberSolution™? What if I want to upgrade to a dedicated server in the future? What happens if I decide to leave the CyberSolution™ reseller program? Why Can't I access my or my customers sites by IP Address? Will you handle the billing to my customers? Can I have my own name server? Can I make up my own plans? What is a Reseller? What Plans will I be able to resell? I'm running out of Disk space. What do I do? Can I buy additional bandwidth for my reseller plan?
What domain names do you support? What is SSH? Can we add services as we grow and need them? How do I setup SSH/Telnet software? What software do you run? Can I have cron jobs? Why can't I create sub-domains? Do you have Front-Page extensions? My site won't come up or is slow, what's wrong? How do I protect my directories with a password/and do you support .htaccess? How do I upgrade my account? Do you have a database system? What is Virtual Hosting? Where are my raw log files? Do you provide shell/telnet support? How do I obtain my website statistics? Why aren't my pages updating when I upload? Can I modify MIME types? Do you offer Server Side Includes (SSI)?
How soon will my account be setup and ready to use? Is there a minimum time contract/commitment required? How many virtual hosting accounts are located on each server? What if my site breaks your "acceptable usage policy" rules? Are eggdrop bots allowed? Why doesn't Cybersolution.biz offer phone support? Do you offer Ecommerce or a shopping cart program? Can I resell space within my own account? Do you offer 24/7 technical support? Why don't you offer "unlimited bandwidth"? Can I have Warez, Appz, Serialz and or commercial software on my homepage? Does my website get a control panel? What is your connection speed and hardware/software like? What kind of Technical Support do you provide? What is your policy on SPAM? Can I order even though I do not live in the US? Why should I host my web site with Cybersolution.biz? I've seen web hosting cheaper than yours, what's the deal? How long does it take for me to get my money back if I want to cancel? Do you support Macintosh systems? Are you a reseller of a larger Web hosting company? Why do I need a static/dedicated IP address? Do you offer a money back guarantee? Do you offer an uptime guarantee? Ok, I'm convinced, how do I transfer my domain name to Cybersolution.biz without downtime? What are Domain Pointers? Can I host an XXX/adult site? Will I have unlimited access to update my pages? What happens if I do not like your service? What are your server specifications? How long does it take to get my domain working? Can I transfer existing domain name to Cybersolution.biz servers? Do you offer password protected directories?
Who owns the domain name if I purchased it through you? Why can't I create sub-domains? What can I expect if I am transferring a domain name to Cybersolution.biz? What is a NIC handle? Can I have multiple domain names pointed to my current website? What is a domain name? Is there any charge to transfer my domain name to Cybersolution.biz? Will I be able to access my domain name with or without the 'www.'? How do I transfer my domain name to CyberSolution.biz? Do I need a domain to host a site with Cybersolution.biz? How long does it take before my domain name is active? Who is InterNIC? How do I contact InterNIC? Can I have additional domain names pointed to a subdirectory on my account? Where should I register my domain name?
Is there a grace period? How do I cancel my account? Why was I charged this? How can I pay? How will I be charged if I upgrade or downgrade? How can I Submit new credit card information for my account? When is my payment due? I have billing questions regarding my account, who should I contact? What do I do if my account is already deactivated?
How do I access a file on my Anonymous FTP site from my web browser? What FTP software should I use and where do I get it? How do I create/access my secondary FTP accounts? What is "CHMOD" and what does those numbers mean? How do I access my Control Panel? How do I create an FTP account for a user? How do I upload my website using MS FrontPage? What directory do I upload my CGI scripts to? How do I upload my website using Cute FTP? I've uploaded my files but my site is not coming up in my browser? What is FTP? How do I setup Anonymous FTP? Files are uploaded, but I still see your welcome page? I use another product. Is it compliant with your servers? I uploaded a new version of a file, but I still get the old one? I am getting stuck trying to upload, what do I do? How do I access my main FTP account via a web browser? How do I upload my website using WS_FTP?
How do I create a mySQL User and grant them permission to a certain database? Can you help me troubleshoot my script? What is PHP? Why Does My CGI script give me a Permission Denied Error? What is the path to ...? How do I manually backup my database via ssh/telnet? What is CGI? Do you allow CGI to run on your servers? Where can I put my CGI scripts? What version of PHP are you running? Can I use the Ultimate Bulletin Board (UBB) forum on my site? How do I set permissions with WS_FTP? Why am I getting a 403 Forbidden Error? Where can I learn how to use it? How do I setup Hit Counters, Guestbooks, etc? What version of mySQL are you currently running? How do I manually backup my db via phpmyadmin? What is the exact physical path to your root directory on the webserver? What permissions should I use? How to I create a MySQL Database? I am unable To Delete CGI Related Files... I keep getting a 500 Internal Server Error. Why? Where do I put scripts? How do I use formmail? Why doesn't my CGI work? What version of Perl are you running? How do I use mySQL to create & maintain databases, tables, etc? How do I move around in Telnet. What are some UNIX commands? How can I troubleshoot an "Internal Server Error"? What are the basics of installing scripts?
How do I setup Auto Responders? You offer unlimited E-mail aliases, what does that mean? How do I configure my "Catch All" Address? How do I check my Emails? What is the difference between POP3 and Forwarding? Can you forward all my email to a separate email address? If so, how do I do it? How do I block SPAM messages? How do I check my e-mail through a web browser (webmail)? How come I can't send mail? What do I use for my SMTP? I have a mailing list, how many emails can I send out? Can I change my own MX Records? I still can't send email. What's wrong? Is my Email setup? How much space do I have for my POP Accounts? How do I create additional POP accounts and Email forwarding? How do I setup Email account with Outlook Express? Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com? Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server? Do you support Everyone.Net? How do I check my email through eudora or netscape mail?
Can I use FTP to upload my files when I have FrontPage Extensions? Can you help me with FrontPage problems? Should I use my FTP account if i have Frontpage Extensions installed? Will using FTP corrupt my FrontPage Extensions? How do I publish with FrontPage 2000? Do you support FrontPage 2002? Why does FrontPage just hang when establishing a connection to my account and then times out? What are FrontPage Server Extensions? How do I create a guestbook with FrontPage? How do I prevent FrontPage from uploading several large files that are already on the server? How do I activate my FrontPage extensions? Will Frontpage forms work? Can I use cgi-scripts when FrontPage extensions are installed?
How do I create an additional domain on my Multi-Hosted account? What are Multi-Hosted Domains? Important details about multi-hosted domains.. How do I add an FTP Account for my additional domain? Why can't I create sub-domains?
How do I get around not having "bandwidth negotiation"? You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files? Where can I learn more about Real Audio and Video? Do you have Real server installed? How do I setup real audio streaming? What are some of the special features of the RealServer? What software do I use to create Real Audio and Video files?
What is a digital key? What is a certificate? Why do my pages load more slowly when I use SSL? Can you recommend a good merchant provider? Low-Cost Startup Merchants: How should I access my information through SSL? Do I need an SSL Account? General Merchants: I can't get SSL to work with my frame pages. Why? Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol? Why do I get the message 'some items are insecure'? Can I access my secure pages as https://www.mydomain.com/ Where should I get my own Secure Certificate? What is SSL? Do you offer SSL (secure server access)? What do I need to do to accept credit card payments? What's the difference between using my own certificate and using your shared one? Can I transfer a SSL certificate to you? I want my own SSL certificate. Tell me the steps involved!
What is to prevent my clients from moving directly to you? How are accounts billled under the Reseller Program? What if one of my clients break your "acceptable usage policy" rules? Who provides technical support? How do I upgrade an account to an IP account? Will my clients find out about CyberSolution™? What if I want to upgrade to a dedicated server in the future? What happens if I decide to leave the CyberSolution™ reseller program? Why Can't I access my or my customers sites by IP Address? Will you handle the billing to my customers? Can I have my own name server? Can I make up my own plans? What is a Reseller? What Plans will I be able to resell? I'm running out of Disk space. What do I do? Can I buy additional bandwidth for my reseller plan?
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