Cyber Solution’s proven record and current standing monthly average of an
aggregate monthly 99.998% network uptime sets a new standard for
reliability. It translates to less than 35 seconds of downtime per month.
Something very rare in today's industry. Read on to find out why we have
excellent uptime and why we can guarantee this!
The strength of our infrastructure and support systems makes it possible for
Cyber Solution to offer an industry-leading 99.5% Guaranteed Uptime policy,
covering all Web sites hosted on our servers. Subject to the terms of the
Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and
available at least 99.5% of the time in any given calendar month, or the
customer will receive a credit towards his or her next month's Web hosting
services, according to the current
Service Level Agreement.
In the event that your web site is not available for more than
99.5% within a month, Cyber Solution˜ will credit the following month's
service fee. The domain name being credited must still be active on our
systems during the month following the downtime to receive credit. Maximum
credit shall not exceed the basic monthly service charge for the affected
month. Credit can only be applied to services for the specific domain name
that experienced the downtime and does not have a cash value.
Our servers all have what we like to call watchdogs, if any vital server
component such as e-mail, apache, excessive cpu load, or a hardware failure
we will automatically receive notification via pager with server ID every 5
minutes until the problem is fixed. This system has allowed us to quickly
correct problems that may go unnoticed for long periods of time, it also
gives us peace of mind knowing that we can meet and exceed our 99.5% uptime
guarantee.
Although it is hard to summarize the data for all of our servers in our
Network Operations Center (NOC), we estimate our uptime has been 99.998%
over the past 6 months (plus or minus 0.002%).