What is an Email Auto
Responder?
Email auto responders will automatically send a customized
auto response (that you compose) to any visitor whom emails
the address configured with one. More specifically, automated
responses are sometimes used to send additional information
about your service or product by having a visitor email
something like
moreinfo@yourdomain.com. In most other cases, they are
used to send a 'courtesy reply' to anyone whom sends a query
to your companies main email address. When visitors email
this address, they receive a response such as:
Thanks for contacting our company! Someone will be returning a
response to your question soon. If you require immediate
assistance, please call 555-555-5555. Thanks!), and so
forth.
There are two types of Auto Responders:
The silent Auto Responder:
In this case, you configure the responder to send the desired
information when it's emailed, however you 'do not'
receive copies of the inquiries that people originally sent.
This method is typically used if you have a product and want
people to email an address for additional information on it.
You simply tell them to email
moreinfo@yourdomain.com, and they receive additional
information on it. Again, you 'will not' receive receipts of
the visitors emailing the auto responder. If you want to do
this, please read the next paragraph.
The Auto Responder that sends you the original
inquiry:
In this case, the auto responder is setup to work with a
(currently configured pop email account). Now, the
sender receives your automated response, and you receive their
'original inquiry'.
How to setup an Auto Responder:
1. Login to your
control panel (http://www.your-domain.com/cpanel/)
2. Select "Setup AutoResponders"
3. Select "Add Auto Responder"
4. Enter the "Email Address" to send the auto response
5. Enter a "From" name, (for example, my company)
6. Enter a "Subject", (for example, thank you)
7. Enter your message in the "Body" area
Select "Create"
and that's it! Your auto responder is now online. To test it,
email its address and see if you receive the auto response. If
you've configured it to an existing pop mail account, you
should receive 2 responses. The first, which is your inquiry,
(that you just sent to yourself), and the second, which will
be the automated response.
Remember! If
you want to receive the "Incoming Inquiries" in addition to
sending the automated response, then add an email address,
which is "already" configured as a "pop email account."
If you "do not" wish to receive the original incoming inquiry,
then simply enter a name, which is not configured as one of
your existing pop mail accounts. If at anytime you want to
update, edit, or delete an auto response, simply go back into
"Setup Auto responders" and you'll see the current responders
configured, as well as options beside each of them to change
or delete. |